About Client’s ARM

Innovation. Expertise. Professionalism. Kindness.

Susan Manns Professional Picture

Those are the four keys found in any successful business. If you’re ready to take your service-based business to the next level, then it’s time to partner with Susan Manns-Bates, visionary entrepreneur and owner of Clients ARM.

Leverage Susan Manns-Bates’ Experience

Susan has more than 30 years of director-level experience and is ready to partner with to scale your business to new heights. Business thrives when owners focus on the needs, wants, and desires of customers. Old fashioned customer principles with excellent remote administrative services is the core of Clients ARM’s success.

Susan has 32 years of corporate credit experience. She can help you implement the right credit policies to protect the bottom line of your business. As an expert in both first and third party collections, Susan and her team can effectively collect on past due accounts while securing business-client relationships important to successful business.

Solo attorneys and law firms of any size can leverage Susan's 15 years of experience in legal account management for cost-effective administrative solutions. Susan has experience in client account management, client intake, retention, advanced deposits, collections, and billing.

Stop worrying about whether the changes in coding will cause you to be flagged for a federal audit. Susan has more than 10 years of experience working in coding and billing. You can get help with your coding, billing, customer service, and electronic claims filing needs.

How Clients ARM is Different from Other “Billing and Collection Services”

All service-based businesses can take advantage of outsourced third party collections to a U.S.-based business. Clients ARM is a licensed third party collector in several states. We offer reasonable contingency fees on third party accounts. We also offer first party debt collection. It’s quick, it’s easy, and it saves you time and money.

Clients ARM customer service and client intake services are second to none.
Your clients continue to call a number they associate with you and those calls are routed to our U.S. based office. We can answer questions, book appointments, and schedule your return calls. Your clients get the attention they need and deserve. You save time and money.

Susan believes in making a difference - both in and out of her office. Susan volunteers in her free time with the homeless, people facing addiction, and people coping with domestic violence and mental illness. She helps them find options that they can use to begin their road to recovery. She also assists with a Christmas program that provides gifts, food, and other necessities for children.

You can rest assured that your business and your clients are in the best hands possible. To learn more about the services available or to speak with Susan, give Clients ARM a call today.